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Frequently Asked Questions

Can You Obtain Telephone Records?

Yes — but only within the limits of the law. At Universal Investigations Agency, we cannot access private call/text logs or wiretap conversations because thats illegal. What we can do is use legal investigative methods to uncover information linked to phone numbers, such as ownership details, carrier information, and patterns of use.

Can You Investigate a Company Before We Do Business With Them?

Yes. At Universal Investigations Agency, we can perform a detailed background investigation on businesses. Our reports can include corporate records, ownership details, financial history, lawsuits, liens, bankruptcies, and other public records to help you evaluate potential risks. We tailor the scope to your needs, so whether you just need a basic verification or a deep-dive investigation, we can provide the insight you need before moving forward.

Do You Offer Ongoing Employment or Tenant Screening Services?

Yes. At Universal Investigations Agency, we offer FCRA-compliant background screening services designed specifically for ongoing employment and tenant checks. These reports follow all federal regulations, require the subject’s consent, and typically include criminal history, address history, and Patriot Act searches. We can also set up accounts for businesses, property managers, or landlords who need to run screenings regularly, making the process fast, secure, and repeatable.

What’s the difference between an employment screening report and deep national background report?

An FCRA-compliant report (used for jobs or housing) requires the person’s written consent and only includes limited information, like criminal records, address history, and certain security checks, with optional add-ons like credit or driving history. A deep national background report, on the other hand, does not require consent and provides much more detail — including criminal records, properties, vehicles, liens, bankruptcies, judgments, foreclosures, evictions, business ties, and more. The only thing it doesn’t include is credit history, since that always requires permission.

Where do you operate?

We are proud to be licensed in both Florida and Texas. We have locations in Austin, Miami, Hollywood, Boca Raton, Doral, and Fort Lauderdale.

Will you give reports of your findings?

Yes, at the beginning of our process we will provide you with a client login. You can use it to log on to your case file where we will report our findings along the way. If you need an official report for court purposes we can provide that too.

How does the investigation process work?

To start the investigation process give us a call for your free consultation. We will ask you a series of questions about your case and identify the specific needs of your investigation to build you a custom investigative plan. After the plan is approved we will gather all the necessary information and begin the investigation process. You will be able to stay up-to-date throughout the investigation using your client login provided at the start of your case. If you need an official report for court purposes we can provide that too.

Can You Help Me Confirm if My Spouse Is Cheating?

Yes. Universal Investigations Agency can assist with infidelity investigations. Our licensed investigators discreetly gather information through lawful surveillance and other investigative methods to determine whether a spouse or partner is being unfaithful. We provide clear, factual reports and, if needed, photo or video evidence so you have the truth before making important decisions.

Are Bank Searches Legal, and How Are They Done?

Yes. All bank searches conducted by Universal Investigations Agency are fully legal and compliant with federal regulations. We do not access account numbers or private login information. Instead, our searches identify where accounts may be held and verify assets through lawful databases and investigative methods. This process is designed to provide financial visibility for legal, business, or investigative purposes while staying within the bounds of the law.

Can You Run a Background Check if I Don’t Have Much Information?

Yes! At Universal Investigations Agency, we can still perform a background report even if you only have limited details. Information such as a full name, phone number, email address, or even a last known address can often be enough to start. Our investigators use specialized tools and databases to uncover additional information and build a comprehensive report. The more details you can provide, the more thorough the results will be, but we’re equipped to work with even minimal starting information.

Are you licensed and insured?

Yes we are! These are our license numbers: Florida license number A1600227 and Texas license number A26246601.

What should I do prior you hiring you?

Prior to hiring us it is important that you collect any information that may be relevant to your case. This could include pictures, schedules and any other important information. It is also important that you use a safe line of communication to us and not disclose to anyone that you've hired a private investigator until the investigation is complete.

How much will it cost?

The price of our investigative services varies greatly depending on your specific needs. Where some services such as basic background checks have a flat rate others like surveillance are charged by the hour with a minimum number of hours you must purchase. The best way to find out the specific cost of your investigation would be to call us for your free consultation and tell us about your situation. Curious to learn more about how private investigators charge for their services? Read our article on how much private investigators cost.

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